Counseling and Referral

In 2012, MSIE established a call center – free hotline service – to provide a safe and non-judgmental environment enabling women, youth and couples to call free of charge for counseling, referral and general information on a range of sexually reproductive health matters.  

 From April to December 2012 alone, the call centre received more than 41,450 calls; on average of 160 – 200 calls per day.   The call center refers callers to anyone of MSIE’s 31 centers, BlueStar clinics and government health facilities depending on the geographical location and type of service needed.

Share this page:

Counseling and Referral case studies: